Refund policy
Refund and Returns Policy
Last updated: Jun 2026
Thank you for choosing SnoutCraft. Because every portrait is custom-made for you, we have a clear two-stage refund policy designed to protect both your satisfaction and the integrity of bespoke production.
Our promise: tweak until you love it
Every order includes:
- 24-hour preview before any printing begins (12 hours for memorial portraits)
- Unlimited revisions until you are completely satisfied
- No automatic approval — your portrait is only sent to print when you click Approve
If after multiple revisions the preview still does not meet your expectations, you may request a full refund at any time before approval. No questions asked, no time limit, no fees.
Once you approve: production begins
When you click Approve, your portrait enters production (fine-art print + solid pine frame, produced through a regional print network).
Because each portrait is uniquely produced from your photo and carries no resale value to anyone else, orders are non-refundable once approved, in line with the UK Consumer Contracts Regulations 2013 exemption for personalised goods (Regulation 28(1)(b)).
What’s covered after approval
We still stand behind every order. If your framed print arrives:
- Damaged in transit — send a clear photo of the damage within 14 days of delivery and we will print and ship a free replacement.
- Defective in print quality (visible banding, colour shift, frame damage) — same process.
We do not offer refunds or replacements for:
- Subjective dissatisfaction with the approved preview after delivery (we asked you to confirm before printing for this reason)
- Variation in monitor calibration vs. the printed result (paper and pigment will always read slightly differently from a screen)
- Damage caused by improper installation or handling after delivery
How to request a refund or replacement
Email hi@snoutcraft.com with:
- Your order number
- For pre-approval refunds: a brief note confirming you wish to cancel
- For post-delivery replacements: clear photographs of the issue and the original packaging
We respond within one business day and process pre-approval refunds within 5-10 business days to your original payment method.
Statutory rights
This policy operates in addition to your statutory rights under UK consumer law. Nothing in this policy limits the protections you are entitled to under the Consumer Rights Act 2015 for goods that are not as described, of unsatisfactory quality, or not fit for purpose.
Questions
For any refund or returns enquiry, contact us at hi@snoutcraft.com.