Contact SnoutCraft
We're a small team and we read every email. The fastest way to reach us is by writing directly — we typically reply within one business day, Monday to Friday.
For order questions
Use this for: order status, photo upload questions, revisions, refunds, shipping enquiries, replacements for damaged fine-art printes. If you have an order number, please include it in the subject line — it speeds things up.
For legal, data protection, or press
Postal address
SNOUTCRAFT LTD
Suite 1325, 5 Brayford Square
London E1 0SG
United Kingdom
Note: this is our registered office address only. We do not accept walk-ins or returned fine-art printes at this location — please email hi@snoutcraft.com first if you need to send anything physical.
Response times
- Standard order enquiries: within one business day
- Memorial orders: we prioritise these and aim to reply within a few hours during UK business hours
- Out of hours: messages received over the weekend are typically answered first thing Monday
Before you write
Many common questions are answered on these pages:
- How it works — from upload to delivery, step by step
- Shipping policy — delivery times by region, customs, tracking
- Refund policy — pre-approval refunds and post-delivery replacements
- Gift guide — choosing styles, sizes, and timing for gifts
- Memorial portrait guide — when and how to commission a memorial portrait